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Related Published Research Studies
- Enhancing patient experience by training local trainers in fundamental communication skills
- Spontaneous talking time at start of consultation in outpatient clinic: cohort study
- Soliciting the Patient’s Agenda
- Characterizing explanatory models of illness in healthcare: Development and validation of the CONNECT instrument
- Surgeons’ tone of voice: A clue to malpractice history
- A Study of Patient Clues and Physician Responses in Primary Care and Surgical Settings
- Interventions to Improve Patient Comprehension in Informed Consent for Medical and Surgical Procedures: A Systematic Review
Tools to Sharpen Your Communication Skills
Articles
- Patient-Centered Communication: Basic Skills
- SPIKES-A Six-Step Protocol for Delivering Bad News: Application to the Patient with Cancer
- Breaking Bad News
- Managing Difficult Encounters: Understanding Physician, Patient, and Situational Factors
Free DocCom Video Modules
- Build the Relationship
- Responding to Strong Emotions: Sadness, Anger, Fear
- Delivering Bad News
- Effective Clinical Teaching
Online Resources
- Academy of Communication in HealthCare
- Michigan State University Biopsychosocial and Patient-Centered Programs
- Center for Communication in Medicine - A Division of the Institute of Medical Humanism