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News Archive

November 14, 2011

Microsoft Exchange 2010 Upgrade Planned

Beginning today, and continuing for 4-6 weeks, Information Services will be migrating mailboxes from MS Exchange 2007 to MS Exchange 2010. We will be upgrading multiple mailbox a day on a daily basis. Customers will receive an email the day before their mailbox is scheduled to be migrated to Exchange 2010, but this is a transparent upgrade that will have no impact on the ability to send or receive email.

Concurrent with releases of new Microsoft server software, there is an updated list of the client software that will be supported. Please see the following list for the preferred, supported, and de-supported client software.

Client Software Version
Microsoft Outlook 2010 X    
Microsoft Outlook 2007   X  
Microsoft Outlook 2003   X  
Microsoft Office 2011 for MAC X    
Microsoft Entourage 2008 for Mac, Web Services Edition   X  
Entourage 2008 (non web services edition)     X
Entourage 2004 (non web services edition)     X

MS Outlook is part of the MS Office Suite. To request assistance determining the version of MS Office and/or MS Outlook you are using or to request an upgrade to Microsoft’s preferred client for PCs and/or MACs please contact the SOM Information Services’ Helpdesk at x6-3998 or

There will be a learning curve when upgrading from MS Office/Outlook 2003 to MS Office/Outlook 2007 or MS Office/Outlook 2010. Free training for products in the MS Office Suite 2007 or MS Office Suite 2010 is available through the following resources:


If you connect to SOM Email ( using your Smartphone, you may need to reboot the unit (power off, remove the battery, power on) to enable your phone to re-discover your mailbox.

MS Exchange 2010 works with the following Smartphones:  

  • BlackBerry
  • iPhone
  • Android
  • Microsoft Mobile Handhelds
  • Any other Handheld that supports Microsoft ActiveSync for connecting to Exchange

If you have any questions, please contact the SOM Information Services Helpdesk at x63998 or

April 18, 2011

SOM Information Services is currently rolling out Microsoft System Center Configuration Manager (SCCM) to machines supported by the SOM IS Helpdesk. SCCM is a replacement to the LANDesk application that was previously used by SOM IS. SCCM will help SOM IS and its customers with software and hardware inventory management, security patch deployment, application deployment, and remote helpdesk administration. A small client will be distributed mostly undetected to machines to provide the above functionality over the coming weeks. The LANDesk client will also be removed from machines. Should you have any questions, concerns or issues, please contact the SOM IS Helpdesk at or x63998.

March, 2011

See our Service page for a link to a new password management application. This application offers staff who have a SOM network account* the ability to create a profile that can be used to manage a password and keep the information in the Campus Global Address List (GAL) up to date.

* SOM network accounts are issued for email accounts, file shares on Information Services hosted servers, SOM VPN which allows access to resources from off campus, Ektron web content management system, BRAAN, WebRPR, and numerous internal applications.  

September 20, 2010

In an effort to better secure and protect the SOM Network and the data we all create, a strengthening of the SOM Domain Password Policy and a SOM Domain Password Protected Screensaver Policy will become effective on Monday, September 20, 2010. These policies are consistent with the UMB IT Password Management Policy, the UMB Computer Workstation Security Policy and general industry best practices.

For the SOM Domain Password Policy, the following password requirements will be enforced when passwords are changed or created on every SOM Domain Account password starting Monday, September 20, 2010:

  1. Minimum Password Length: 8 characters
  2. Maximum Password Age: 120 days
  3. Account Lockout Threshold: 5 invalid logon attempts
  4. Enforce Password History: 20 passwords remembered
  5. Passwords Must Not Contain: The user's account name or parts of the user's full name that exceed two consecutive characters
  6. Passwords Must Meet 3 of the 4 below Complexity Requirements:
    1. English uppercase characters (A through Z)
    2. English lowercase characters (a through z)
    3. Base 10 digits (0 through 9)
    4. Non-alphabetic characters (for example, !, $, #, %)

For the SOM Domain Password Protected Screensaver Policy, all computers on the SOM Domain with a SOM Domain User logged on will have a screensaver enabled after 15 minutes of inactivity starting Monday, September 20, 2010. To access the computer after the screensaver is enacted, a username and password will have to be correctly entered.

Moreover, there are SOM computers on campus that are not connected to the SOM Domain for various reasons, but, access SOM IT systems, please also configure these campus systems under your control to follow the above policies.

Thank you all for helping better secure our network and its contents. If you have any questions about these policies or any other IT-related topic, please feel free to contact the SOM Help Desk at anytime using the below contact information.

SOM Help Desk
University of Maryland School of Medicine
Department of Information Services
100 N. Greene Street, 2nd Floor
Baltimore, MD 21201