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IT Alerts Archive

Prior to 2013

Saturday, December 22, 2012 from 6:00am - 4:00pm: Scheduled Outage

Network Maintenance on Saturday, December 22nd from 6:00am - 4:00pm. During this scheduled outage core network equipment will be upgraded. The upgrade will improve network availability and enhance performance.

During the maintenance period the following systems/applications will not be accessible: Connectivity to the Internet, SOM Email, SOM Website, CICERO, and access to files on SOMFiles. This will be an “intermittent outage” with connectivity to the above systems/applications up-and-down throughout the outage time.

Sunday, October 28th from 9:00am - 9:15am: Scheduled

The SOM Office of Information Services will be performing Network Maintenance on Sunday, October 28th from 9:00am - 9:15am to upgrade our link to the internet from 1gb to 10gb.

During the maintenance period the following systems/applications will not be accessible: Connectivity to the internet, SOM Email, SOM Website, CICERO, and access to files on SOMFiles.

Saturday, 9/1/12 from 6am to 10am: Scheduled

Intermittent access to/from any IT resource within the SOM. During this outage, to upgrade the network infrastructure, the following SOM systems/applications will be unavailable SOM Email, internet access, SOM Website, CICERO, and access to files on Somfiles.

Saturday, 9/15/12 from 8am to 8:30am: Scheduled

Intermittent access to the SOM Website will be affected during the final scheduled outage to upgrade the network infrastructure.

6/25/12: Scheduled

The SOM Office of Information Services will be upgrading our DNS/DHCP Appliances starting at 10:00am on Saturday, June 30, 2012. There will be intermittent DNS and DHCP outages for approximately 90 minutes during this upgrade. Services that will be affected will be access to the internet for computers within SOM buildings.

Note, access to all SOM systems/applications for users not within SOM Buildings at the time of the outage, including SOM Email, internet access, SOM Website, CICERO, and access to files on Somfiles, Somfs03, Somfs04, Somfs05 and Somfs06 will not be affected by this outage.

If you have any questions or concerns, please contact the Help Desk, 6-3998.

4/12/12 at 5:30pm: Scheduled

The SOM Information Services Department will be replacing the 725 West Lombard Street Building network switch on April 12th starting at 5:30pm.

During the maintenance period the following systems/applications will not be accessible: Computers within the 725 West Lombard Street Building will not have connectivity to the internet. We expect this outage to last for approximately 3 hours.

Note, access to all other systems/applications for users not within the 725 West Lombard Street Building at the time of the outage, including SOM Email, internet access, SOM Website, CICERO, and access to files on Somfiles, Somfs03, Somfs04, Somfs05 and Somfs06 will not be affected by this outage.

12/27/11: Scheduled

The SOM Information Services Department will be performing Network Maintenance on December 27th from 10:00am - 2:00pm.

During the maintenance period the following systems/applications will not be accessible: Computers on Howard Hall 5th, HSF2 1st, 2nd , 3rd and 4th floors will have limited to no connectivity to the internet. This will be a “rolling outage” with each floor only be down for approximately 20 minutes each.

Note: access to all other systems/applications for users not on the above floors at the time of the outage, including SOM Email, SOM Website, CICERO, and access to files on Somfiles, Somfs03, Somfs04, Somfs05 and Somfs06 will not be affected by this outage.

10/14/11 at 11:00pm - Possible iPhone, Android SmartPhones and Non-Outlook Client Outage

The SOM Office of Information Services is in the process of upgrading to the latest email server software, Microsoft Exchange 2010 (@som.umaryland.edu email addresses). In order to continue with the upgrade, a change needs to be made to our public DNS entries for email, which has the possibility of affecting access to email on iPhones, Android SmartPhones and Non-Outlook Clients for up to 24 hours.

Note: BlackBerry Handhelds and users of Microsoft Outlook will NOT be affected by this outage; all email will continue to flow and access to email via these platforms will work as normal.

This work is scheduled to begin on Friday, October 14th at 11:00pm. If you have an issue accessing email via your iPhone and/or Android SmartPhone, please contact the SOM IS Helpdesk via phone at 410-706-3998 and leave a voice message or via email at help@som.umaryland.edu. SOM IS Staff will be checking the HelpDesk voicemail and email throughout the weekend if anyone needs help.

2/16/11: Scheduled

The SOM Information Services Department will be replacing the network switch on the 5th floor of Howard Hall on Wednesday, February 16th from 6:00pm-9:00pm. During the maintenance, computers on the 5th floor of Howard Hall will have limited to no connectivity to the internet and email.

December 28th: Scheduled Network Outage == Firewall Upgrade

The School of Medicine Information Services Department will be upgrading our core network infrastructure on December 28, 2010 starting at 7:00pm. The outage is expected to last 3 hours and during this time all access to SOM resources will be interrupted.

12/3/10: Scheduled

Beginning at 5:00 p.m. on Friday, December 3rd , network and server maintenance will be performed. During the maintenance period BRAAN will be unavailable. BRAAN is expected to be in operation by 5:00 p.m. on Saturday, December 4th.

10/24/10: Scheduled

On Sunday October 24, 2010 between 5AM and 7AM the Campus IT group (CITS) will be upgrading firewalls to increase capacity and speed to the Internet. During this upgrade there will be intermittent loss of connectivity to the Internet and to the SOM network from off campus.

10/23/10: Scheduled == myUMB Mail Maintenance

On Saturday evening October 23rd CITS will be performing maintenance on the myUMB Mail system from 8:00 pm until 9:00 pm to apply some security enhancements. During the maintenance period use of the webmail client, IMAP and POP will be intermittently unavailable, but email delivery will not be affected.

If you have any questions please contact the IT Help Desk at 410-706-HELP (4357), or help@umaryland.edu.

10/15/10: Scheduled == Web Server Unavailable

On Friday, October 15th, a network modification will be made that will affect access to the School of Medicine web site http://medschool.umaryland.edu. Attempts to access the web site from School of Medicine locations may be met with a 10-15 minute period of unavailability. Customers will see a “Page Not Found” message while the modification is underway. Customers attempting to access the web site from off campus locations will encounter a “Page Not Found” message for up to 72 hours.

10/4/10: Unscheduled email outage

A bug in the Exchange email system caused a corruption that affected around 100 mailboxes. Those affected were without email for 14 hours. Service was restored at 9:22 p.m. No mail messages were lost.

9/21/10

The SOM Information Services Department will be replacing the network switch on the 5th floor of Howard Hall on Tuesday, September 21st from 5:30pm-9:30pm. During the maintenance, computers on the 5th floor of Howard Hall will have limited to no connectivity to the internet and email.

9/17/10: Scheduled Database Upgrade

From 5:00 p.m. until 10:00 p.m. the production Oracle database server will be unavailable while software is upgraded. During this upgrade, the following applications will be unavailable: Faculty Information System, Faculty Research Profiles, Employee ID lookup table, Oracle Discoverer reports.

8/26/10: Unscheduled Network Interruption

An error in a network policy update took place on 8/25 and resulted in many customers not being able to log into the network. Customers whose IP lease was scheduled to renew on 8/26 were not able to log into the network until the problem was identified and the update reversed. Network connectivity was restored for all affected customers by 9:30 a.m. on 8/26.

08/12/10: Scheduled Network Interruption

Between 5:00 and 5:30 p.m., Information Services will be rebooting a network switch to resolve resource issues. Many customers will experience a few minute interruption in network connectivity sometime during this half hour window. If you are impacted by this interruption, you may be prompted to log into the network when connectivity is restored, otherwise connectivity will restore automatically.

07/23/10: Unscheduled Interruption

A connectivity issue is impacting certain customers’ abilities to reach applications and servers on a specific segment of our network. The affected customers were notified of the issue as technical support personnel work with the vendor to determine a resolution.

04/20/10 - 05/18/10: Weekly Scheduled Outage

On Tuesday and Thursday evenings from 6:30 p.m. until 7:30 p.m. the Office of Information Services will be upgrading and replacing core pieces of the School of Medicine's data infrastructure. This work will add needed capacity, improve network and application performance, and bolster security. During the scheduled time periods, sections of the School's data network will be unavailable for brief intervals. Intermittent outages could be experienced with network connectivity, email (@som.umaryland.edu mailboxes only), VPN access, file shares, and the SOM Webserver and web applications. Email notifications will provide details about the week's scheduled outages.

05/29/10: Scheduled Outage

On Saturday between 6:00 a.m. and 6:00 p.m. intermittent outages of SOM network resources will be experienced as network equipment is upgraded.

05/22/10: Scheduled Outage

On Saturday between 6:00 a.m. and 6:00 p.m. intermittent outages of SOM network resources will be experienced as network equipment is upgraded.

05/8/10: Scheduled Outage

On Saturday between 6:00 a.m. and 6:00 p.m. intermittent outages of SOM network resources will be experienced as network equipment is upgraded.

04/23/10: Scheduled Outage

On Friday, 4/23, at 5:00 p.m. the School of Medicine Web site (http://medschool.umaryland.edu) will experience a momentary outage as a network modification is made. For the next 24 - 48 hours, web site access from out side of Campus will result in a page not found error. Campus access to the SOM web site will not be impacted.

04/16/10: Scheduled Maintenance

Beginning at 8:00 p.m. Microsoft security patches will be applied to the Exchange servers. Outlook mailboxes and Web Outlook access will experience sporadic outages during server reboots. Services are expected to return to normal operation by 11:00 p.m.

9/3/09:  Scheduled Emergency Outage 

Information Services has been notified that Facilities Management needs to make urgent repairs to the Emergency Power in Howard Hall on Thursday, September 3, 2009.  In preparation for this work, IS will shut down most resources beginning at 3:30 a.m.   We expect to be fully operational by 7:00 a.m.    

SOM Email and the Internet connection will remain operational.   

Unavailable resources include:  CICERO, BRAAN, SOM Web Server, file storage (user and department folders), GPILS, GCRC web site and applications, ITWorks (application and web reports), network printers, networked copiers/scanners.

Customers in Howard Hall, 3rd - 5th floors, will have no network connectivity during this period. 

8/31/09: Summary of Upgrade

Three problems arose after installation of new firewall equipment. Each occurred due to incomplete documentation from our vendors. Working with our vendors, however, we resolved slow Internet and web application access Monday morning. Outbound email delivery resumed by early afternoon. We apologize for the inconvenience that followed the equipment upgrade.

8/28/09: Scheduled Outage

On Friday, August 28th between 7:30 pm and 9:30 pm. the Office of Information Services will upgrade portions of the School of Medicine's network. Network engineers will replace old firewall devices with new ones. During this time, the School of Medicine's network will not be available from outside locations. Network traffic to and from external resources, including the Internet, will be interrupted. Inbound and outbound email will be queued and delivered once the network is back in operation. On-site computers will be able to access internal resources such as file servers, printers, and local email accounts.

05/25/09: Unscheduled Outage

Around 1:00 a.m. on Monday, May 25, a server room in Howard Hall overheated causing the SAN to shut down taking several production file, email, and database servers off line. Facilities responded to the problem and equipment was back in operation by 1:30 p.m.

5/18 - 5/19/09: Unscheduled Email access problem for customers with large mailboxes

Approximately 20 customers with unusually large mailboxes were unable to access email accounts. The problem presented on 5/18/08 while technicians were working to restore the SAN. Technicians resolved this problem and email accounts were available for customers by 7:30 a.m. on 5/19.

5/18/09: Extension of Unscheduled Outage

Technicians and the Vendor were able to resume troubleshooting the SAN failure when the network was available again on the 17th. Two SAN modules were removed and re-added. Affected services were restored by 11:00 a.m. on the 18th.

5/16/09 - 5/17/09: Scheduled Outage

Information Services shut down the SOM network due to a facilities management upgrade project that shut off the air conditioning in two buildings housing network and server equipment. The outage lasted four hours longer than scheduled. Most equipment was returned to service by 1:30 p.m. on 5/17/09.

5/15/09: Unscheduled Outage

On Friday, May 15th, at 2:30 p.m. 2 volumes on the SAN became unavailable affecting access to email, file servers, application servers, and database servers. Technicians worked with the Vendor but were not able to resolve the problem before the scheduled outage on 5/16/09.

3/12/09: Unscheduled Outage

A circuit breaker blew during repair of the Storage Area Network (SAN) delaying repair and preventing automatic restart of the storage manager software. The outage impacted email, VPN and internet access from 1:00 to 5:00 p.m.

3/07/09: Interrupted Connectivity during Core Network Upgrade

On Saturday, March 7th, Information Services will be working on a network upgrade. Connectivity will be intermittent between the hours of 9:00 a.m. and Noon as various segments of the network are upgraded. Services impacted include: email, access to file servers (user folders), networked printers, the Internet, and connectivity to UPI and UMMS.

1/5/09: New VPN policy for SOM Affiliates

Effective immediately, VPN account requests for SOM affiliates must be submitted by the department/program/center/institute’s account requestor and accompanied with a photo copy of the affiliate's driver's license or other official photo ID. The VPN account will be created and set to expire on the one year anniversary. Access can be renewed once Information Services is notified by the account requestor that access is required for another year.

11/12/08: Update

The problem of email headers being restored but not the text of the message or the attachment has been solved. We are going through the list of customers who reported this problem and recovering full email messages.

If you are experiencing this problem and have not reported it to the help desk, please call 6-3998 or send an email to Help@som.umaryland.edu.

November 5, 2008

SOM email is delivered by two systems. The disk storage system on one of those systems failed on October 27th, interrupting email service to some 700 SOM employees. Efforts to repair the failed components were not successful. A replacement server and storage system were put in place. Email delivery resumed and the contents of Inboxes have been restored to most of the people affected.

Shared resources (calendars, folders, etc.) and messages in Sent Items folders are in the process of being restored now. If you are still experiencing problems with your email service, please call the SOM IS Help Desk (6-3998) to request assistance.