Scheduled Network Outage: Thursday, August 21, 2014, 6:00 a.m. - 7:30 a.m.
Campus’ electrical shop will install a new electric circuit in one of Information Services’ data centers on the 5th floor of Howard Hall. For up to one hour during this maintenance period, there will be an electric outage. Customer on the 5th floor of Howard Hall, East side, will be without power for up to one hour (coming down the ramp from BRB, it’s the offices to the left). Please shut down your computers on Wednesday evening.
Information Services’ computing environment is configured to fail over to a second data center. If this configuration is successful, the outage should be transparent to users outside of HH5, East side. If this configuration fails, customers may experience a queuing of email in and outbound.
If you have any questions, please contact the help desk at 6-3998 or firstname.lastname@example.org
Scheduled File Storage Outage: Friday, April 11, 2014, 6pm
For users of the fileserver SOMFiles, there will be an outage of approximately 2 hours starting on Friday, April 11th at 6:00pm as the SOM Office of Information Services performs an upgrade.
During this outage, all data on SOMFiles will inaccessible. If using SOMFiles prior to the outage, please close out and save all data before 6:00pm.
Connectivity into other core server resources such as SOM Email, CICERO, SOM VPN and the SOM Website will NOT be affected by this outage.
If you have any questions, concerns or issues accessing data on SOMFiles, please contact the SOM IS Helpdesk at email@example.com or at 410-706-3998.
Scheduled Network Maintenance: Saturday, December 28th from 8:00am - 2:00pm
The SOM Office of Information Services will be performing Network Maintenance on Saturday, December 28th from 8:00am - 2:00pm to upgrade our core network equipment and bring better performance and availability to our network. During the maintenance period the following systems/applications will not be accessible: Connectivity to the internet, SOM Email, interruption in the receipt of email to smartphones, SOM Website, SOM VPN, CICERO, and access to files on SOMFiles. This will be an “intermittent outage” with connectivity to the above systems/applications up-and-down throughout the outage time.
If you have any questions or concerns, please contact the SOM Office of Information Services HelpDesk at firstname.lastname@example.org or 410-706-3998.
Scheduled Database Maintenance: Friday, August 16th 4:00 p.m. – 8:00 p.m.
During this database outage, the Faculty Information System will be unavailable. The Faculty Information System feeds the Faculty Research Profiles, the Employee ID Lookup, the Faculty Non-Instructional Productivity Survey login, and the Discoverer reports, so these applications will be unavailable as well.
Emergency Network Maintenance: Wednesday, August 14, 2013 at 5:30
On Wednesday, August 14, 2013 at 5:30 and lasting for approximately 30 minutes, there will be no network connectivity in the MSTF building. During this outage, computers will not be able to log onto the SOM network to access email and network file shares; networked printers will queue print jobs until the network is available again; web sites will be unreachable; wireless access points will not connect. Connectivity from other locations both on and off campus will NOT be affected by this outage; core resources such as SOM Email, CICERO, SOM VPN and the SOM Website will still be available.
SCHEDULED NETWORK INTERRUPTION: Friday, August 02, 2013 – Saturday, August 03, 2013
The SOM Office of Information Services will be performing Emergency Network Maintenance starting on Friday, August 2nd at 7:00pm. There will be an outage of approximately 30 seconds per SOM building in a rolling manner. We expect to be completed with this maintenance Saturday morning.
During this 30 second outage per building, computers in the SOM building where maintenance is being performed at that time will not have connectivity to the internet and network/server resources on or off campus. VOIP phone service will also experience the 30 second outage.
Connectivity from off campus into core server resources such as SOM Email, CICERO, SOM VPN and the SOM Website will NOT be affected by this outage.
This outage will NOT impact access to network resources in Campus, Hospital, or FPI buildings.
If you have any questions or concerns please contact:
Scott Stefan, MBA, PMP
Director of Information Services
Friday, March 22, 2013, from 1:15 to 1:50 and from 4:00 until 4:30
Several hundred customers experienced an inability to access the Internet. Information Services utilizes private port addressing (PAT). This process allows SOM to configure hundreds of internal ports to use the same external/public IP address. The Campus intrusion prevention appliance detected a compromised system sending huge amounts of spam from the SOM network and blocked the public IP address it received, consequently blocking all of the private ports linked to that public address. It took IS time to identify the compromised system and remove it from the network.
Unscheduled Network Outage: On Tuesday, March 19th, 2013
Connectivity to resources on the SOM network was blocked for customers in 10 of the 16 buildings in which Information Services has a network presence. A switch upgrade eliminated the VMPS (VLAN Management Policy Server) service on which older switches depended. Connectivity to numerous switches was tested following the upgrade, but not every model switch was tested. The oldest switches were looking for VMPS for the VLAN assignment and there was no response. Troubleshooting took numerous hours to identify the issue; the fix required several hours of effort applying the change to all of the affected switches.
Scheduled Outages: February & March 2013
The SOM Office of Information Services will be replacing all of the network switches in HSF2 over a 3 week period:
|Wed. 2/27 6pm-8pm||HSF2 4th Floor||All computers on this floor will have no connectivity to the network and/or network resources|
|Mon. 3/4 6pm-8pm||HSF2 3rd Floor||All computers on this floor will have no connectivity to the network and/or network resources|
|Mon. 3/11 6pm-8pm||HSF2 2nd Floor||All computers on this floor will have no connectivity to the network and/or network resources|
|Wed. 3/13 6pm-8pm||HSF2 1st Floor||All computers on this floor will have no connectivity to the network and/or network resources|
|Wed. 3/18 6pm-8pm||HSF2 Ground Floor - Building Core||All computers throughout HSF2 will have no connectivity to the network and/or network resources|
|Wed. 3/20 6pm-8pm||HSF2 Ground Floor||All computers on this floor and servers on this floor in room S010 will have no connectivity to the network and/or network resources|
If you have any questions or concerns, prior to the scheduled outage, please contact Scott Stefan, Executive Director of IT Projects, 6-1223. If you have any connectivity issues post installation, please reboot your computer. If that doesn’t resolve the problem, contact the Help Desk, 6-3998.
Saturday, January 19th from 10:00 a.m. – 10:30 a.m.: Scheduled
The SOM Office of Information Services will be performing Emergency Network Maintenance to fix an issue with one of our core networking switches. The outage will last approximately 20 minutes.
During the maintenance period, computers in the following buildings will not have connectivity to the internet and network/server resources on campus:
- 300 West Lexington Street
- HSHL Library
- Howard Hall
- Penn St. Garage
- Old Admin Bldg. (737 W. Lombard)
- Bressler Research Building
- 100 North Greene Street
- 108 North Greene Street
- Network Connection to FPI Resources
- Users of the IPSec VPN (note, AnyConnect users will not be affected)
Note: Computers in all other SOM Buildings and all SOM applications, including SOM Email, SOM Website and CICERO will NOT be affected by this maintenance.
Friday, January 11th at 5:30pm: Scheduled Outage
The SOM Office of Information Services will be performing Server Maintenance on Friday, January 11th at approximately 5:30pm to upgrade our SOMFiles fileshare server.
During the maintenance period the following systems/applications will not be accessible: SOMFiles will be inaccessible for approximately 5 minutes.
Note: the following systems will NOT be affected by this maintenance: connectivity to the internet, SOM Email, SOM Website, CICERO.